so this is just what i went threw to get nowhere
Zeke Ortiz : i have 2 problems 1. Whenever i do something on my computer that is the least bit demanding, my computer WAY overheats 2. In black areas of my screen, there are grey flashing lines
[An agent will be with you shortly.]
[You are now chatting with Sabeena .]
Sabeena : Welcome to HP Total care for notebook support. My name is Sabeena and I will be your chat assistant for today. Please give me few minutes to review your issue description details
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
Sabeena : Hello Zeke
Zeke Ortiz : Hello
Sabeena : May I have the serial and product number this information will help me to pull up your unit information and kindly confirm your E-mail address.
Zeke Ortiz : sure just a sec
Sabeena : Sure
Zeke Ortiz : P:N/FE781CAR#ABA
S:N/3CF8330B38
Sabeena : Thank you for the information
Sabeena : If I am correct notebook is gets overheat and there is vertical lines on the screen right.
Zeke Ortiz : horizontal lines on screen only in black areas, otherwise that is correct
Sabeena : Alright, do not worry we will go ahead and follow some troubleshooting steps in order to get the issue fix
Zeke Ortiz : ok
Sabeena : Can you please confirm the operating system
Zeke Ortiz : Windows 7 Ultimate 64-bit
Zeke Ortiz : i upgraded from vista myself
Sabeena : Alright, can you please confirm the product number once again
Zeke Ortiz : was it incorrect?
Sabeena : It is not responding
Zeke Ortiz : P:N/FE781CAR#ABA
Sabeena : Thank you
Sabeena : Thank you for the information
Sabeena : and thank you for staying online with me
Zeke Ortiz : anything that we can do about that?
Sabeena : Express Chipset Family Graphics Driver ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45590.exe
Zeke Ortiz : my computer has a nvidia graphic card though
Sabeena : We can install the driver and try to check the funcality
Zeke Ortiz : it should say i have an nvidia GPU
Sabeena : The product number which you have provided me is showing Express Chipset Family Graphics in the product specification
Sabeena : https://www.nvidia.com/Download/index5.aspx?lang=en-us
Zeke Ortiz : ok then but thats not what i have
Zeke Ortiz : ill try that
Sabeena : Please open this link
Zeke Ortiz : and i already have latest nvidia driver
Sabeena : https://www.nvidia.com/Download/index5.aspx?lang=en-us
Sabeena : The above mentioned URL would take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Zeke Ortiz : i think that the overheating is causing that black lines
Zeke Ortiz : my motherboard gets WAY to hot
Sabeena : Please flash the bios for overheating and then try to check WinFlash for HP Notebook System BIOS (for Notebooks with Intel Processors ftp://ftp.hp.com/pub/softpaq/sp41001-41500/sp41279.exe
Zeke Ortiz : pretty sure im flashed with the latest which should be f.59
Sabeena : Try to instal the driver and then flash the bios and get back to us with the reference number: 3887767
Zeke Ortiz : well i just tried andx it gave me a bunch of errors
Zeke Ortiz : upon starting that program
Sabeena : I believe it give you an error while flashing the bios?
Zeke Ortiz : no it said my bios was not compatible with the program
Zeke Ortiz : thanks for the help ill find a solution by myslef
Another quality thread by me
now i have a computer that i have only had for a year and its a useless piece of crap