Fullbright Issues - The team needs data to fix it

Hi there everyone!

Our programmers are trying to fix the issue players are having where their games are fullbright. We could really use your help to debug this, gather some information, and figure out what’s causing it. If you would like to help please follow the instructions here and then post in this thread. We would really appreciate the help!

If you are not sure what “fullbright” means, this is how the game is supposed to look:

This is how fullbright looks:

If you are experiencing this problem where the game is fullbright, please do the following steps to give us the information we need to figure out how to fix it.

To collect this information, please launch the game to the main menu and open the console (tilde key ~, next to 1).

Please use the console to check the values of the following console commands:

mat_hdr_level
mat_dxlevel

Type in and enter the commands above, one at a time, without a number or a space after them. The commands must be typed exactly as shown above. The console will then tell you what those values are set to.

Then also use the command:

mat_info

Please copy and paste the information from mat_dump_info, as well as what the mat_hdr_level and mat_dxlevel is set to. Once we have this information, we might be able to determine what is causing the fullbright issues.

Thanks!

Ok, thanks for the tutorial.
mine are the following:

“mat_hdr_level” = “0”
“mat_dxlevel” = “95”

] mat_info
ShaderAPI: shaderapidx9.dll
Shader API Driver Info:

Driver : aticfx32.dll Version : 2251872828785759
Driver Description : Intel® HD Graphics 4000
Chipset version 32902 358 91361320 9

Display mode : 1280 x 768 (BGRX8888)
Vertex Shader Version : 3.0 Pixel Shader Version : 3.0

Device Caps :
CANBLTSYSTONONLOCAL Y CANRENDERAFTERFLIP Y HWRASTERIZATION Y
HWTRANSFORMANDLIGHT Y NPATCHES N PUREDEVICE Y
SEPARATETEXTUREMEMORIES N TEXTURENONLOCALVIDMEM Y TEXTURESYSTEMMEMORY N
TEXTUREVIDEOMEMORY Y TLVERTEXSYSTEMMEMORY Y TLVERTEXVIDEOMEMORY Y

Primitive Caps :
BLENDOP Y CLIPPLANESCALEDPOINTS N CLIPTLVERTS N
COLORWRITEENABLE Y MASKZ Y TSSARGTEMP Y

Raster Caps :
FOGRANGE Y FOGTABLE Y FOGVERTEX Y ZFOG Y WFOG Y
MIPMAPLODBIAS Y WBUFFER N ZBIAS Y ZTEST Y
Size of Texture Memory : 640 kb
Max Texture Dimensions : 16384 x 16384
Max Texture Aspect Ratio : 8192
Max Textures : 8 Max Stages : 8

Texture Caps :
ALPHA Y CUBEMAP Y MIPCUBEMAP Y SQUAREONLY N
vendor id: 0x8086
device id: 0x166
SHADERAPI CAPS:
m_NumSamplers: 16
m_NumTextureStages: 2
m_HasSetDeviceGammaRamp: no
m_SupportsVertexShaders (1.1): yes
m_SupportsVertexShaders_2_0: yes

m_SupportsPixelShaders (1.1): yes
m_SupportsPixelShaders_1_4: yes
m_SupportsPixelShaders_2_0: yes
m_SupportsPixelShaders_2_b: yes
m_SupportsShaderModel_3_0: no
m_SupportsCompressedTextures: COMPRESSED_TEXTURES_ON
m_SupportsCompressedVertices: 1
m_bSupportsAnisotropicFiltering: yes
m_nMaxAnisotropy: 16
m_MaxTextureWidth: 16384
m_MaxTextureHeight: 16384
m_MaxTextureAspectRatio: 8192
m_MaxPrimitiveCount: 5592405
m_ZBiasAndSlopeScaledDepthBiasSupported: yes
m_SupportsMipmapping: yes
m_SupportsOverbright: yes
m_SupportsCubeMaps: yes
m_NumPixelShaderConstants: 224
m_NumVertexShaderConstants: 256
m_NumBooleanVertexShaderConstants: 16
m_NumIntegerVertexShaderConstants: 16
m_TextureMemorySize: 655360
m_MaxNumLights: 4
m_SupportsHardwareLighting: yes
m_MaxBlendMatrices: 4
m_MaxBlendMatrixIndices: 0
m_MaxVertexShaderBlendMatrices: 53
m_SupportsMipmappedCubemaps: yes
m_SupportsNonPow2Textures: yes
m_nDXSupportLevel: 95
m_PreferDynamicTextures: yes
m_HasProjectedBumpEnv: yes
m_MaxUserClipPlanes: 6
m_SupportsSRGB: yes
m_HDRType: HDR_TYPE_INTEGER
m_bSupportsSpheremapping: yes
m_UseFastClipping: no
m_pShaderDLL:
m_bNeedsATICentroidHack: no
m_bDisableShaderOptimizations: no
m_bColorOnSecondStream: yes
m_MaxSimultaneousRenderTargets: 4


hope that helps!

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
Sorry for the wait.

While at the start screen the commands I placed in the autoexec seem to work.

Here are the results

] mat_hdr_level
“mat_hdr_level” = “2”
archive

  • Set to 0 for no HDR, 1 for LDR+bloom on HDR maps, and 2 for full HDR on HDR maps.
    ] mat_dxlevel
    “mat_dxlevel” = “95” ( def. “90” ) min. 90.000000 max. 95.000000
    ] mat_info
    ShaderAPI: shaderapidx9.dll
    Shader API Driver Info:

Driver : aticfx32.dll Version : 2251872828785920
Driver Description : Intel® HD Graphics
Chipset version 32902 342 939530154 9

Display mode : 1280 x 600 (BGRX8888)
Vertex Shader Version : 3.0 Pixel Shader Version : 3.0

Device Caps :
CANBLTSYSTONONLOCAL Y CANRENDERAFTERFLIP Y HWRASTERIZATION Y
HWTRANSFORMANDLIGHT Y NPATCHES N PUREDEVICE Y
SEPARATETEXTUREMEMORIES N TEXTURENONLOCALVIDMEM Y TEXTURESYSTEMMEMORY N
TEXTUREVIDEOMEMORY Y TLVERTEXSYSTEMMEMORY Y TLVERTEXVIDEOMEMORY Y

Primitive Caps :
BLENDOP Y CLIPPLANESCALEDPOINTS N CLIPTLVERTS N
COLORWRITEENABLE Y MASKZ Y TSSARGTEMP Y

Raster Caps :
FOGRANGE Y FOGTABLE Y FOGVERTEX Y ZFOG Y WFOG Y
MIPMAPLODBIAS Y WBUFFER N ZBIAS Y ZTEST Y
Size of Texture Memory : 640 kb
Max Texture Dimensions : 16384 x 16384
Max Texture Aspect Ratio : 8192
Max Textures : 8 Max Stages : 8

Texture Caps :
ALPHA Y CUBEMAP Y MIPCUBEMAP Y SQUAREONLY N
vendor id: 0x8086
device id: 0x156
SHADERAPI CAPS:
m_NumSamplers: 16
m_NumTextureStages: 2
m_HasSetDeviceGammaRamp: no
m_SupportsVertexShaders (1.1): yes
m_SupportsVertexShaders_2_0: yes
m_SupportsPixelShaders (1.1): yes
m_SupportsPixelShaders_1_4: yes
m_SupportsPixelShaders_2_0: yes
m_SupportsPixelShaders_2_b: yes
m_SupportsShaderModel_3_0: no
m_SupportsCompressedTextures: COMPRESSED_TEXTURES_ON
m_SupportsCompressedVertices: 1
m_bSupportsAnisotropicFiltering: yes
m_nMaxAnisotropy: 16
m_MaxTextureWidth: 16384
m_MaxTextureHeight: 16384
m_MaxTextureAspectRatio: 8192
m_MaxPrimitiveCount: 5592405
m_ZBiasAndSlopeScaledDepthBiasSupported: yes
m_SupportsMipmapping: yes
m_SupportsOverbright: yes
m_SupportsCubeMaps: yes
m_NumPixelShaderConstants: 224
m_NumVertexShaderConstants: 256
m_NumBooleanVertexShaderConstants: 16
m_NumIntegerVertexShaderConstants: 16
m_TextureMemorySize: 655360
m_MaxNumLights: 4
m_SupportsHardwareLighting: yes
m_MaxBlendMatrices: 4
m_MaxBlendMatrixIndices: 0
m_MaxVertexShaderBlendMatrices: 53
m_SupportsMipmappedCubemaps: yes
m_SupportsNonPow2Textures: yes
m_nDXSupportLevel: 95
m_PreferDynamicTextures: yes
m_HasProjectedBumpEnv: yes
m_MaxUserClipPlanes: 6
m_SupportsSRGB: yes
m_HDRType: HDR_TYPE_INTEGER
m_bSupportsSpheremapping: yes
m_UseFastClipping: no
m_pShaderDLL:
m_bNeedsATICentroidHack: no
m_bDisableShaderOptimizations: no
m_bColorOnSecondStream: yes
m_MaxSimultaneousRenderTargets: 4

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
When a level is loaded it’s fullbright even with the fix.
Here are the results.

] mat_hdr_level
“mat_hdr_level” = “0” ( def. “2” )
archive

  • Set to 0 for no HDR, 1 for LDR+bloom on HDR maps, and 2 for full HDR on HDR maps.
    ] mat_dxlevel
    “mat_dxlevel” = “95” ( def. “90” ) min. 90.000000 max. 95.000000
    ] mat_info
    ShaderAPI: shaderapidx9.dll
    Shader API Driver Info:

Driver : aticfx32.dll Version : 2251872828785920
Driver Description : Intel® HD Graphics
Chipset version 32902 342 939530154 9

Display mode : 1280 x 600 (BGRX8888)
Vertex Shader Version : 3.0 Pixel Shader Version : 3.0

Device Caps :
CANBLTSYSTONONLOCAL Y CANRENDERAFTERFLIP Y HWRASTERIZATION Y
HWTRANSFORMANDLIGHT Y NPATCHES N PUREDEVICE Y
SEPARATETEXTUREMEMORIES N TEXTURENONLOCALVIDMEM Y TEXTURESYSTEMMEMORY N
TEXTUREVIDEOMEMORY Y TLVERTEXSYSTEMMEMORY Y TLVERTEXVIDEOMEMORY Y

Primitive Caps :
BLENDOP Y CLIPPLANESCALEDPOINTS N CLIPTLVERTS N
COLORWRITEENABLE Y MASKZ Y TSSARGTEMP Y

Raster Caps :
FOGRANGE Y FOGTABLE Y FOGVERTEX Y ZFOG Y WFOG Y
MIPMAPLODBIAS Y WBUFFER N ZBIAS Y ZTEST Y
Size of Texture Memory : 640 kb
Max Texture Dimensions : 16384 x 16384
Max Texture Aspect Ratio : 8192
Max Textures : 8 Max Stages : 8

Texture Caps :
ALPHA Y CUBEMAP Y MIPCUBEMAP Y SQUAREONLY N
vendor id: 0x8086
device id: 0x156
SHADERAPI CAPS:
m_NumSamplers: 16
m_NumTextureStages: 2
m_HasSetDeviceGammaRamp: no
m_SupportsVertexShaders (1.1): yes
m_SupportsVertexShaders_2_0: yes
m_SupportsPixelShaders (1.1): yes
m_SupportsPixelShaders_1_4: yes
m_SupportsPixelShaders_2_0: yes
m_SupportsPixelShaders_2_b: yes
m_SupportsShaderModel_3_0: no
m_SupportsCompressedTextures: COMPRESSED_TEXTURES_ON
m_SupportsCompressedVertices: 1
m_bSupportsAnisotropicFiltering: yes
m_nMaxAnisotropy: 16
m_MaxTextureWidth: 16384
m_MaxTextureHeight: 16384
m_MaxTextureAspectRatio: 8192
m_MaxPrimitiveCount: 5592405
m_ZBiasAndSlopeScaledDepthBiasSupported: yes
m_SupportsMipmapping: yes
m_SupportsOverbright: yes
m_SupportsCubeMaps: yes
m_NumPixelShaderConstants: 224
m_NumVertexShaderConstants: 256
m_NumBooleanVertexShaderConstants: 16
m_NumIntegerVertexShaderConstants: 16
m_TextureMemorySize: 655360
m_MaxNumLights: 4
m_SupportsHardwareLighting: yes
m_MaxBlendMatrices: 4
m_MaxBlendMatrixIndices: 0
m_MaxVertexShaderBlendMatrices: 53
m_SupportsMipmappedCubemaps: yes
m_SupportsNonPow2Textures: yes
m_nDXSupportLevel: 95
m_PreferDynamicTextures: yes
m_HasProjectedBumpEnv: yes
m_MaxUserClipPlanes: 6
m_SupportsSRGB: yes
m_HDRType: HDR_TYPE_INTEGER
m_bSupportsSpheremapping: yes
m_UseFastClipping: no
m_pShaderDLL:
m_bNeedsATICentroidHack: no
m_bDisableShaderOptimizations: no
m_bColorOnSecondStream: yes
m_MaxSimultaneousRenderTargets: 4

So strangely, the first time I launched the game I experienced this issue at the main screen, but after I started a game, the issue was gone, even when i restarted the game, the main screen did not experience any more fullbright. But anyways here’s my info: (if I experience this issue again, I’ll check if anything is different)

] mat_hdr_level
“mat_hdr_level” = “2”
archive

  • Set to 0 for no HDR, 1 for LDR+bloom on HDR maps, and 2 for full HDR on HDR maps.
    ] mat_dxlevel
    “mat_dxlevel” = “90” min. 90.000000 max. 95.000000
    ] mat_info
    ShaderAPI: shaderapidx9.dll
    Shader API Driver Info:

Driver : igdumd32.dll Version : 2533347805498643
Driver Description : Intel® HD Graphics 3000
Chipset version 32902 294 86118440 9

Display mode : 1366 x 768 (BGRX8888)
Vertex Shader Version : 3.0 Pixel Shader Version : 3.0

Device Caps :
CANBLTSYSTONONLOCAL N CANRENDERAFTERFLIP Y HWRASTERIZATION Y
HWTRANSFORMANDLIGHT Y NPATCHES N PUREDEVICE Y
SEPARATETEXTUREMEMORIES N TEXTURENONLOCALVIDMEM N TEXTURESYSTEMMEMORY N
TEXTUREVIDEOMEMORY Y TLVERTEXSYSTEMMEMORY Y TLVERTEXVIDEOMEMORY N

Primitive Caps :
BLENDOP Y CLIPPLANESCALEDPOINTS N CLIPTLVERTS N
COLORWRITEENABLE Y MASKZ Y TSSARGTEMP Y

Raster Caps :
FOGRANGE Y FOGTABLE Y FOGVERTEX Y ZFOG Y WFOG Y
MIPMAPLODBIAS Y WBUFFER N ZBIAS Y ZTEST Y
Size of Texture Memory : 2097151 kb
Max Texture Dimensions : 8192 x 8192
Max Texture Aspect Ratio : 8192
Max Textures : 8 Max Stages : 8

Texture Caps :
ALPHA Y CUBEMAP Y MIPCUBEMAP Y SQUAREONLY N
vendor id: 0x8086
device id: 0x126
SHADERAPI CAPS:
m_NumSamplers: 16
m_NumTextureStages: 2
m_HasSetDeviceGammaRamp: no
m_SupportsVertexShaders (1.1): yes
m_SupportsVertexShaders_2_0: yes
m_SupportsPixelShaders (1.1): yes
m_SupportsPixelShaders_1_4: yes
m_SupportsPixelShaders_2_0: yes
m_SupportsPixelShaders_2_b: yes
m_SupportsShaderModel_3_0: no
m_SupportsCompressedTextures: COMPRESSED_TEXTURES_ON
m_SupportsCompressedVertices: 1
m_bSupportsAnisotropicFiltering: yes
m_nMaxAnisotropy: 16
m_MaxTextureWidth: 8192
m_MaxTextureHeight: 8192
m_MaxTextureAspectRatio: 8192
m_MaxPrimitiveCount: 1048575
m_ZBiasAndSlopeScaledDepthBiasSupported: yes
m_SupportsMipmapping: yes
m_SupportsOverbright: yes
m_SupportsCubeMaps: yes
m_NumPixelShaderConstants: 32
m_NumVertexShaderConstants: 256
m_NumBooleanVertexShaderConstants: 16
m_NumIntegerVertexShaderConstants: 16
m_TextureMemorySize: 2147483647
m_MaxNumLights: 4
m_SupportsHardwareLighting: yes
m_MaxBlendMatrices: 4
m_MaxBlendMatrixIndices: 0
m_MaxVertexShaderBlendMatrices: 53
m_SupportsMipmappedCubemaps: yes
m_SupportsNonPow2Textures: yes
m_nDXSupportLevel: 90
m_PreferDynamicTextures: yes
m_HasProjectedBumpEnv: no
m_MaxUserClipPlanes: 6
m_SupportsSRGB: yes
m_HDRType: HDR_TYPE_INTEGER
m_bSupportsSpheremapping: yes
m_UseFastClipping: no
m_pShaderDLL:
m_bNeedsATICentroidHack: no
m_bDisableShaderOptimizations: no
m_bColorOnSecondStream: yes
m_MaxSimultaneousRenderTargets: 4

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