The almighty power of the pen. The ability to put together an intelligent paragraph is undervalued these days.
Case in point. My son bought a blackberry on ebay in January, but when he got it, it came with the wrong data cable. Since then, he has been writing them asking for a replacement. His grammar and sentence phrasing screamed 12 year old.
Finally yesterday I had enough of seeing emails go back and forth so I stepped in. I wrote a long email detailing the purchase, the specs, and a photo of what was sent and a photo of what we should have recieved and a requested date of when we could expect a resolution. I then put in a negative rating on ebay.
I got a call from head of customer service within the hour and we came to an agreement where my son would get the $25 bucks it would cost to get a data cable.
Was it the ebay negative rating? Was it the lengthy email? I dunno. But I would like to think that having the ability to complain in detail but in a non agressive way helped.